Privacy policy for users of Procesteh d.o.o. (applicable from 23.05.2018)

1. Introduction

With this Privacy Policy we manage the way we handle your personal data.

The Privacy Policy informs you about the data we collect, how we collect the data, the purpose for which we collect and use the data, with whom we share your data, how long we keep the data and your rights.

Procesteh d.o.o. is dedicated to the protection of personal data collected in accordance with the fundamental principles of data protection, primarily acting in accordance with the regulation of the European Parliament and of the Council of 2016/679 from 27.04.2016, (General Regulation on data protection), regulations of the Republic of Croatia and the conditions set out in this privacy policy (hereinafter: Privacy Policy).


The definition of personal data means any information relating to an individual whose identity is established or can be established. The individual whose identity can be established is a person who can be identified, directly or indirectly, in particular by using an identifier such as name, identification number, information about the location of the network identifier, or with the help of one or more factors inherent to the physical, physiological, genetic, physiological, mental, economic, cultural or social identity of that individual.

When we use the term “processing”, we mean any operation or set of operations which is performed upon personal data or on a set of personal data by automated means, such as collection, recording, organization, structuring, storing, adaptation or modification, retrieval, performing insight, use, disclosure by transfer, spreading or putting at  disposal in another way, coordinating or combination, limitation, deletion or destruction.

2. Who controls the data

Procesteh d.o.o. determines the purposes and means of the processing of your personal data, which is done in the context of the processing manager.

With dealing with his legal obligations, the processing manager is responsible for the storage and use of personal data on a computer or manual files.

Contact details:

Procesteh d.o.o.

Kreše Golika 3

10 090 Zagreb, Hrvatska


Procesteh d.o.o. does not employ people for the protection of personal data. If you have any question regarding the personal data you provided to us, please contact Procesteh d.o.o. at any time.

For details, or how to contact us, please see Contact details, or contact us through our email:

3. Which personal data are collected

All of our activities are based on strict ethical principles and legal requirements and we are committed to protecting the privacy of all our customers and visitors to our website. Because of this, the way in which we collect and store information, including personal data, depends on how you use our website and related services. We do not collect any sensitive data about you.

3.1. Data collected in an automated way

Different technologies can be used on our website in order to improve efficiency and security.

Such technologies can lead to the automatic collection of personal information by us or third parties. Examples of such technologies are cookies and web analysis. Our website uses cookies. To learn more, please read our cookie Policy.

This website does not have links to third-party sites.

Data collected automatically may be:

- Data about the usage of our website including the most visited and most viewed pages and links on our website.

- The number of filled out forms.

- The time spent on the website.

- The most popular keywords that lead to the user to our website.

- Your IP address.

- Information that is collected through cookies.

- The data on your device, such as a hardware, system activity, type of search, etc.

3.2. The data that you provide to us

Personal data of the user such as first name, last name, address, telephone number, e-mail address as well as other data will only be collected if the user voluntarily submits it through email or phone for the purpose of providing information about services and until the user requests deletion of the data.

Data collected in such a way will not be made available or be processed for other purpose without the express consent of the user, if this website is being used within the permitted terms of use.

We will strive that the privacy and anonymity of users and visitors of the website is protected to the maximum.

The data you have given us includes, but is not limited to:

The data you have given us by ordering services through the Internet (service)

Personal data that you have given us through email, the contact form on our website

3.3. Information we collect:

- first name and last name,

- address,

- OIB,

- e-mail address,

- phone number / mobile

- data of the vehicle,

- IP address of the visitor,

- other data you indicate to us, and you want to remain confidential.

4. The purpose for which we collect personal data:

- To provide services within the performance of registered activities,

- To improve this website

- For a more efficient response to your inquiry,

- For ensuring the provision and payment of the requested services,

- The fulfilment of other obligations prescribed by law such as:

- Respecting the legal and working obligations based on European Union law and/or the national law of the Member State which to which the processing manager is subject to.

- Protecting the legitimate interests of the processing manager (asset protection through video surveillance and alike)

- execution of one or more special purposes for which the respondent has given consent which is voluntary, special, informed and unambiguously expressed the desire/consent to the processing of personal data that are related to it

5. The lawfulness of the processing

The processing of personal data is lawful because it is founded on the consent you gave us, and if the same is withdrawn, it does not affect the lawfulness of the processing done on the same before the withdrawal, and is furthermore based on the Contract we close within the performance of our business operations as well as meeting legally regulated obligations.

Furthermore, the processing is lawful if it is necessary for the protection of your key interests such as fulfilling tasks of public interest or is based on the legal interest of Procesteh d.o.o.

6. Disclosure of your data

We may share your personal data only as long as is necessary in order to be in compliance with our legal obligations and laws and regulations that apply to us.

We may share your personal data if we have your consent or without your consent if this is necessary to perform our obligations towards you.

We collect only personal data that is voluntarily submitted to us, and we use them exclusively for the purposes of the provision of the above services.

7. Your rights

The right to request access to your personal data

The right to edit and/or delete your personal data

The right to limit the processing of your personal data

The right to the transfer of data

You can request access to, correction, modification, limitation of processing, transfer or deletion of your personal data by contacting us through our email

8. Storage and security of personal data

Procesteh d.o.o. recognizes the importance of data protection and continuously controls and encourages the improvement of technical, professional and organisational security measures and procedures.

The website and servers of Procesteh d.o.o. are equipped with strict security measures for the protection of your personal data against unlawful destruction or accidental loss, misuse, modification, unauthorized disclosure or access, and any other unlawful forms of processing.

Procesteh d.o.o. is not responsible for the loss of personal data in the process of sending it to the website.

Only authorized employees of Procesteh d.o.o. and trusted third parties whose use of the personal data is necessary for the execution of business interests, as previously stated, have access to personal data.

We store the personal data for the duration of the business (contractual) relationship, until the consent is withdrawn or until regulations allow.

9. The supervisory body

The supervisory body for the protection of personal data:

Agency for the protection of personal data

Martićeva ulica 14, 10 000 Zagreb

Tel. 00385 (0)1 4609-000

Fax. 00385 (0)1 4609-099



Procesteh d.o.o. cooperates with the supervisory body in the case of violation of personal data for which it is obliged to inform it within 72 hours of learning of the violation. If it is certain that the violation will cause a high risk for an individual, the processing manager is required to inform the competent authority of this without delay. If it is likely that some kind of processing will cause a high risk to the rights and freedoms of individuals, the processing manager is required to conduct an assessment of the impact of the procedures for the protection of personal data. One assessment is applicable to multiple similar processing operations.

10. Modification of this policy

Procesteh d.o.o. commits to follow the fundamental principles of privacy and data protection, which is the reason why we regularly review our Privacy Policy so we can monitor the data and comply them to the principles of privacy and data protection.

This Privacy Policy may be changed from time to time to keep pace with new developments and opportunities relating to the internet and in order to keep it in accordance with applicable laws.

All changes to the privacy policy in the future will be published on this page.

Use of cookies

In order for this website to work correctly and in order to for us to be able to make further improvements to the site and to improve your browsing experience, this website must save a small amount of information (cookies) on your computer. Over 90% of all websites use this practice, but according to the regulations of the European Union from May 25.03.2011, we are obliged to request your consent before saving a cookie. By using this website, you agree to the use of cookies. When blocking cookies you can still browse the website, but some of its features may not be available.

What is a cookie?

Cookies are an integral part of modern websites and are not harmful in itself and do not contain viruses or other malicious code.

A cookie is information stored on your computer by a website you visit. Cookies usually store your settings and the settings for the website such as your preferred language or address. Later, when you again open the same website, the internet browser sends back the cookies that belong to that website. This allows the page to display information tailored to your needs.

Cookies can save a wide range of information, including personal information (such as first and last name, address, email address, phone number, etc.). However, this information may be stored only if you enable it – a website cannot get access to the information which you have given them and cannot access other files on your computer. The default actions for saving and sending cookies are not visible to you. However, you can change your internet browser settings so that you can choose whether you will approve or reject requests for saving cookies, delete stored cookies automatically when you close your browser, and alike.

Types of cookies

- Temporary cookies

- Permanent or stored cookies

- Own cookies

- Other cookies

Temporary cookies or session cookies are removed from your computer when you close your internet browser. Websites use them to store temporary information, such as items in your shopping cart for purchase. We use them to provide access to the content.

Persistent or stored cookies remain on your computer after you close your internet browser. Websites use them to store information, such as your sign-in name and password, so that you do not have to sign in each time you visit a particular site. Persistent cookies will remain on your computer for days, months, even years. This information is anonymous – we do not see individual user data.

How to disable cookies?

By turning off cookies, you decide that you do not want to allow the storage of cookies on your computer. Cookie settings can be controlled and configured in your web browser. For information about the settings of cookies, choose the web browser that you are using.



Internet Explorer


When blocking cookies you can still browse the website, but some of its features may not be available.

If you want to find out more about cookies, including information about how cookies are set and how you can manage them or turn them off, visit the website or If you want to disable tracking through the Google Analytics service on all web sites, visit the website